FREQUENTLY ASKED QUESTIONS



At MERCHFUL we always strive for our customers to have the best experience, so here you can find some of the answers to

questions that may arise in the customization of your product.

1. What printing method should I choose?

It depends on your design and quantity. Screen printing is ideal for bulk orders, DTG is perfect for detailed full-color prints, and DTF works great for flexibility and smaller runs. If you’re unsure, our team can guide you.

2. What types of products do you offer?

We specialize in custom apparel including t-shirts, hoodies, sweatshirts, and more. We also offer a variety of decoration methods such as screen printing, DTG (Direct-to-Garment), and DTF (Direct-to-Film) to match your needs.

3. What is your minimum order quantity?

Minimums vary depending on the printing method. Screen printing typically requires higher quantities, while DTG and DTF allow for low or even single-item orders.

4. What is your turnaround time?asked question

Our standard turnaround time is 5–10 business days depending on the order size and complexity. Rush orders may be available upon request.

5. Do you offer rush orders?

Yes, we do! Rush production is available depending on capacity. Additional fees may apply, and we recommend contacting us before placing your order.

6. Can you help me with my design?

Absolutely. We offer basic mockups at no cost. For more advanced design work, we provide professional design services at an hourly rate.

7. What file format do you require for printing?

We recommend high-resolution PNG files (300 DPI) with transparent backgrounds. Vector files such as AI, EPS, or PDF are preferred for the best print quality.

8. Can I see a sample before placing a bulk order?

Yes, we can provide samples so you can check the quality, sizing, and print before committing to a larger order.

9. Do you offer an online customization tool?

Yes! Our website features an online design tool that allows you to customize your products in real-time before placing your order.

10. Do you ship across Canada?

Yes, we ship nationwide across Canada. Shipping times and costs vary depending on your location and order size.

11. Can you ship directly to multiple addresses?

Yes, we offer fulfillment services and can ship orders directly to individual customers, employees, or multiple locations.

12. What is your return or refund policy?

Since all products are custom-made, we do not accept returns unless there is a production error. If there is an issue with your order, we will work with you to make it right.

13. How is pricing calculated?

Pricing depends on several factors including quantity, garment type, print method, number of colors, and print locations.

14. Will I receive proof before production?

Yes. We always send a digital mockup for approval before printing to ensure everything looks exactly as expected.

15. Do you offer bulk discounts?

Yes, the more you order, the lower the cost per item. Contact us for a custom quote tailored to your project.

16. What brands do you print on?

We work with a wide range of premium and standard brands. If you have a specific brand in mind, we can source it for you.

17. Can you match brand colors (Pantone)?

Yes, for screen printing, we can match Pantone colors to maintain brand consistency.